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Privacy Policy for Trilogy EMS LMS

Privacy Policy

Trilogy Emergency Medical Solutions (Trilogy EMS)
Effective Date: May 26, 2026

Trilogy Emergency Medical Solutions (“Trilogy EMS,” “we,” “our,” or “us”) is committed to protecting the privacy and security of users accessing our Learning Management System (“LMS”), websites, online training platforms, and related services.

By accessing or using the Trilogy EMS LMS, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following information from students, instructors, agencies, and website visitors:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Mailing address
  • Date of birth (if required for certification)
  • Employer or agency affiliation
  • Certification or license numbers
  • Course completion records

Payment Information

Payments are processed through secure third-party payment processors. Trilogy EMS does not store full credit card information on our servers.

LMS & Technical Data

  • Login activity
  • IP address
  • Browser/device information
  • Course progress
  • Quiz and examination results
  • SCORM/xAPI learning activity
  • Uploaded assignments or documents

2. How We Use Your Information

We use collected information to:

  • Provide access to training courses
  • Manage student enrollments
  • Issue certifications and completion records
  • Verify course completion status
  • Communicate regarding courses, schedules, and certifications
  • Provide customer support
  • Improve LMS functionality and user experience
  • Meet accreditation, CEU, or regulatory requirements

We may also use email or SMS communications to provide:

  • Course access notifications
  • LMS activation notices
  • Class reminders
  • Certification notifications
  • Operational updates

3. Information Sharing

Trilogy EMS does not sell or rent personal information.

We may share limited information with:

  • Accreditation or certifying bodies
  • Continuing education tracking organizations
  • Agency administrators sponsoring student training
  • Instructors assigned to a course
  • Third-party vendors necessary for LMS operation and payment processing

Information is only shared as necessary to provide training services or comply with legal obligations.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect user information from unauthorized access, disclosure, or misuse.

While we strive to protect all information, no internet-based platform can guarantee absolute security.

5. Student Records & Certification Verification

Course completion records and certification information may be retained by Trilogy EMS for operational, accreditation, verification, legal, or regulatory purposes.

Trilogy EMS may provide certification verification services through our website or LMS verification portal.

6. Cookies & Tracking Technologies

Our website and LMS may use cookies or similar technologies to:

  • Maintain login sessions
  • Improve platform performance
  • Analyze website traffic
  • Enhance user experience

Users may disable cookies through their browser settings, though some LMS functionality may be affected.

7. Third-Party Services

Our LMS and websites may utilize third-party providers, including but not limited to:

  • Payment processors
  • Learning management software
  • Video hosting services
  • Email and SMS notification platforms
  • Analytics providers

These providers maintain their own privacy and security policies.

8. User Responsibilities

Users are responsible for:

  • Maintaining the confidentiality of their login credentials
  • Ensuring account information remains accurate
  • Using the LMS in accordance with Trilogy EMS policies and applicable laws

Sharing LMS access credentials with unauthorized individuals is prohibited.

9. Children’s Privacy

The Trilogy EMS LMS is not intended for children under the age of 13. We do not knowingly collect information from children under 13 years of age.

10. Changes to This Policy

Trilogy EMS reserves the right to update or modify this Privacy Policy at any time. Updated versions will be posted on our website and LMS platform with the revised effective date.

11. Contact Information

Trilogy Emergency Medical Solutions
Website: https://www.trilogyems.com
LMS Portal: https://lms.trilogyems.com
Phone: 954-331-7654

For questions regarding this Privacy Policy, please contact Trilogy EMS directly.